RETURNS POLICY, REFUNDS POLICY AND EXCHANGES
We want you to be delighted with your purchase but if you are not you can return any item within 14 days of receiving your purchase, provided the return conditions specified below are met. Please notify us at [email protected] within 3 days of receiving your purchase that you wish to return the item(s) indicating your order number, the item and the reason for your decision. Shipping and handling charges paid on your original shipment are not refundable.
Please note that it is not possible to return Pre-ordered items and items under the category Last Chance. This does not affect your statutory rights. Payment will be taken at the time of or shortly after you submit your order and in advance of shipping. Please note that the process of making your ordered item(s) starts just hours after placing your order and production costs are involved.
Individual items in a bundle cannot be returned; the full bundle must be returned for refund.
You can return an item(s) by post. Place the item(s) in the original shipping box and seal the parcel securely. Make sure your items are securely wrapped.
Parcels are returned at your own cost, and we strongly recommend you obtain a certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
Due to strict custom regulations into Lithuania DO NOT send anything back without getting specific shipping information from All Newborn Props.
All Newborn Props reserves the right to refuse acceptance of items sent without our prior authorization.
– Purchases must be returned in its original packaging.
– Items returned must be in their unused original condition with all All Newborn Props item tags attached and any related accessories or instruction booklets included.
– Incomplete, damaged, worn, soiled or altered returns, or anything All Newborn Props reasonably believes has been used, will not be accepted and therefore sent back to the customer.
We will examine the returned item(s) and notify you of your refund via email within a reasonable period. Refunds will be processed within 10 working days of the day we received the Product. Working days are Monday to Friday excluding Lithuanian public holidays. Shipping and handling charges paid on your original shipment are not refundable.
Refunds, including Product(s) received as a gift, will be credited to the original purchaser’s method of payment.
Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement.
Please retain your Shipping Note until you have received your refund.
If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.
Currently orders cannot be exchanged. Please return your order to us within 14 days for a refund, ensuring that the return conditions are met. A new order can be placed through AllNewbornProps.com at any time.